Kesouma Privacy Policy


Last Updated: 23 July 2026

At Kesouma ("we," "our," or "us"), accessible from our website, protecting your privacy and ensuring your personal information is handled safely and responsibly is our top priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, purchase our footwear, or communicate with us.

1. Information We Collect

When you interact with Kesouma, we may collect the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, shipping address, and billing address provided when placing an order or creating an account.

  • Payment Information: Payment details (credit card info, online banking details) processed securely through our third-party payment gateways. Kesouma does not store your full payment card details.

  • Customer Support Data: Emails sent to adm.kesouma@gmail.com, including photos or videos submitted for returns, exchanges, or defect inquiries.

  • Technical & Usage Data: IP address, browser type, device information, pages viewed, and time spent on our website collected automatically via cookies and analytics tools.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Order Processing & Fulfilling: To process your purchases, package your orders, manage shipping/deliveries, and send order confirmations or updates.

  • Returns & Customer Support: To handle return and exchange requests, verify photo/video proof, and respond to customer inquiries.

  • Service Improvement: To analyze website performance, improve our product offerings, and enhance your shopping experience.

  • Marketing & Communications: To send you updates, promotional offers, or newsletters (only if you have opted in). You may opt out at any time.

3. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. We only share data with trusted service providers who assist us in operating our business:

  • Logistics & Courier Services: Delivery partners to ship your orders and provide tracking information.

  • Payment Processors: Secure third-party payment gateways to process transactions.

  • IT & Analytics Providers: Hosting platforms and analytics service providers that help keep our website running smoothly.

  • Legal Compliance: If required by law, regulation, or legal process to protect our rights, privacy, safety, or property.

4. Cookies and Tracking Technologies

Kesouma uses cookies and similar tracking technologies to track activity on our website and hold certain information.

  • Essential Cookies: Necessary for the website to function (e.g., keeping items in your shopping cart).

  • Analytics Cookies: Help us understand how visitors interact with our website.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our website may not function properly without cookies.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including fulfilling orders, resolving disputes, and complying with accounting or legal obligations.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request that we update or correct inaccurate data.

  • Deletion: Request that we delete your personal data, subject to certain legal exceptions.

  • Opt-out: Unsubscribe from promotional marketing emails at any time using the link provided in the email.

8. Third-Party Links

Our website may contain links to external sites (such as social media platforms). We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any site you visit.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: